Contact Us

Lost and Found

For inquiries relating to lost and found please contact the Nishitetsu Customer Center on 050-3616-2150.

For lost and found on train/station:

Inquiries regarding lost and found items on Nishitetsu Omuta Line, contact Nishitetsu Customer Center.(050-3616-2150)
The items will be temporarily held at the administrating station, then it will be handed over to the relevant police station. When calling, please state the date, the time and the train( departing ○○bound for △△etc.)and the details of the lost property(name, color, pattern, etc.).
※After being temporarily stored, the items will be transferred to the relevant police station.

• For other details regarding the handling of items please refer to the Nishitetsu Terms of Use (Train passenger and luggage management regulations). The Terms of Use are available at any station so please ask an attendant if you wish to see them.

For lost and found on buses:

Please call Nishitetsu Customer Center(050-3616-2150) and confirm the administering bus depot of the bus you lost the items on. When calling, please state the date, the time and the bus ( bus number, departing ○○bound for △△etc) and the details of the lost property (name, color, pattern, etc).

• Remembering the number of the bus will lead to speedy determination of the depot.
  After being temporarily stored, the items will be transferred to the relevant police station.
• Items will be stored for 1 to 4 days, then items which have received no inquiry will be transferred to the administering police station.
• In the case of items on Highway Buses, the operating bus company will store the items using the same procedures, then transfer them to the administering police station. (Some routes may be jointly operated with other companies.)

Contact by phone

Nishitetsu Customer Center have a telephone interpretation service in English, Korean, and Chinese during the operational hours.
The Nishitetsu Customer Center is the window for information on Nishitetsu Bus and Train timetables, fares, operational information inquiries, comments and requests. If you don’t know where to inquire, the Center can advise you on where to contact. Feel free to call anytime. (Nimoca inquiries are taken at the nimoca Call Center.)

Inquiries Office

Nishitetsu Information Center

The Inquiry office is located in Fukuoka city. The office provides Nishitetsu Group PR magazines etc.

Tenjin Area

Hours: 8: 00 ～ 20: 00 (weekdays), 10: 00 ～ 18: 00 (Saturdays, Sundays and holidays)
Location: 2-11-2 Tenjin Chuo Ku Fukuoka Shi
(Solaria Stage Building 1st floor south side near the escalator square)
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